Effective as of February 14, 2022
The Vollrath Company LLC (Vollrath) warrants to the original commercial end user that each of Vollrath’s foodservice products (Products) will be free from defects in materials and workmanship. This warranty is for the following periods (Warranty Period):
Standard warranty period is:
- 12 months parts & labor starting from Vollrath’s sale to end user OR
- 18 months parts & labor starting from Vollrath’s sale to dealer, whichever comes first.
Exceptions are noted in the table that follows. To be valid, a warranty claim must be asserted during the applicable Warranty Period. This warranty applies only to the original commercial end-user and is not transferable without Vollrath’s prior written consent.
This warranty does not apply to:
Products purchased for any use other than standard commercial foodservice.
Damage resulting from:
Shipping, accident, neglect, or improper installation, setup or use.
Failure to follow operating instructions and/or scheduled maintenance procedures.
Modification of Products in any manner from original model, substitution of parts other than factory authorized parts, unauthorized removal or unauthorized addition of any parts.
Normal wear and tear.
VOLLRATH’S WARRANTY OBLIGATION
If any Product manufactured by Vollrath is found to not conform to the warranty set forth above, Vollrath’s sole obligation is to repair or, at Vollrath’s option, replace the Product.
NO OTHER WARRANTIES
THE ABOVE WARRANTY IS EXCLUSIVE. VOLLRATH PROVIDES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO MODIFICATION OR WAIVER OF ANY PROVISIONS OF THIS WARRANTY IS BINDING ON VOLLRATH UNLESS CONTAINED IN A WRITING SIGNED BY AN OFFICER OF VOLLRATH.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES WILL VOLLRATH BE LIABLE TO THE ORIGINAL END USER OR ANY THIRD PARTY FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES ARISING OUT OF THE SALE, USE OR INSTALLATION OF THE PRODUCTS, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF USE OR LABOR COSTS.
HOW TO OBTAIN WARRANTY SERVICE
Warranty work must be authorized in advance by Vollrath.
The original end-user must contact the Vollrath Technical Service support line at telephone number (800) 628-0832. The caller must have access to the product when the call is placed.
The technical service representative will work with the end-user over the phone to diagnose the issue and provide a service solution. Issues that cannot be resolved over the phone may require the assistance of a Vollrath-authorized service agent. Service solutions may include:
Return of the Product to Vollrath or, upon Vollrath’s request, to a Vollrath authorized service agent, for analysis of problem, determination of warranty applicability, and service. The end-user is responsible for any freight or travel charges connected with the return of the Product.
Repair by Vollrath or an authorized service agent.
If, in Vollrath’s judgment, repair is not possible or feasible, Vollrath will replace the Product. If Vollrath replaces the Product, Vollrath may request the end-user to return the original Product to Vollrath. Failure to promptly return the requested original Product will result in the end-user being billed for it. Vollrath will provide free shipping for the return of the requested original Product.
If Vollrath or the service agent determines the issue is not covered by the warranty, the end-user will be charged for all service related charges, including parts, diagnosis, repair and service agent travel. Therefore, the service agent will require credit card or payment/billing information before providing service.
The following information is required for processing a warranty service request:
Name and phone number of point of contact
End-user’s business name and business address
Item number & serial number
Date of purchase and proof of purchase (Receipt)
Name of dealer where the Product was purchased
Credit card or payment/billing information
Description of the product failure
Vollrath will not process warranty claims that do not follow these warranty procedures.
Standard warranty period is 12 months parts & labor starting from sale to end user, OR 18 months parts & labor starting from sale to dealer, whichever comes first.
As Vollrath’s only responsibility and the purchaser’s only remedy, for any breach of warranty, Vollrath will repair or, at its option, replace the defective product or part without charge.
Exceptions noted in the table that follows.
|ITEM||UNIT WARRANTY PERIOD||REPLACEMENT PARTS TOTAL WARRANTY PERIOD||WARRANTY NOTE|
|Arkadia™||90 days¹||N/A||See footnote|
|Cayenne® Heat Strips – Heating Elements||Standard||2 years (heating element only)|
|Cheese Melters: Models JW1 and JW2||Standard||2 years (Excludes: Heater Tubes)||No warranty for glass damage Carry In Only for Service|
|Conveyor Ovens||Standard||2 years (Excludes: Heater Tubes)||No warranty for glass damage|
|Food Delivery Bags and Liners||30 days||N/A||See footnote|
|Food Delivery Bags Accessories: Heat Pads, Power Packs, Power Cords and Power Pack Chargers||90 days¹||N/A||See footnote|
|Frozen Beverage Granita Machines – Electronic board||N/A||3 years|
|Frozen Beverage Granita Machines – Compressor||N/A||5 years|
|Frozen Beverage Granita Machines – All other non-wear parts||N/A||2 years|
|In-Chamber Vacuum Packing Machine||Standard||2 years (1 Year: Pump)||Wear parts excluded (including sealing wire, sealing tape, and gasket)|
|Hot Well Drop-Ins: Marine Grade Models||2 years||2 years|
|Induction Range: 4-Series - Entire Unit||2 years¹||N/A||See footnote|
|Induction Range: 4-Series - Temperature Probe||90 days¹||N/A||See footnote|
|Induction Range: Mirage® Pro||2 years¹||N/A||See footnote|
|Induction Range: Professional||2 years¹||N/A||See footnote|
|Induction Range: Ultra Fajita Models||2 years¹||N/A||See footnote|
|Induction Range: Ultra Models||2 years¹||N/A||See footnote|
|Manual Food Processors||2 years¹||2 years||See footnote|
|Mixers - Entire Unit||Standard||2 years||Warranty is void if unit fails due to changing gears while unit is running or overloading|
|Mixers - Mixer Belts||5 years||5 years||Warranty is void if unit fails due to changing gears while unit is running or overloading|
|Nonstick Surfaces||90 days¹||N/A||See footnote|
|Optio™||90 days¹||N/A||See footnote|
|Refrigerated Display Cases (RDE) Compressors||3 years||3 years|
|Drop-Ins/Mobile Serving Equipment Refrigeration Compressors||N/A||5 years|
|Refrigerated Beverage Machines - Compressor||N/A||5 years|
|Refrigerated Beverage Machines - All other non-wear parts||N/A||2 years|
|Replacement Parts||90 days||90 days|
|Servewell® Induction Workstation (Induction hubs only)||2 years||2 years|
|Slicer - Belts||5 years||5 years||No remedy will be available for slicers where blade has not been sharpened. Refer to owner’s manual for sharpening instructions.|
|Slicer - Gears||10 years||10 years||No remedy will be available for slicers where blade has not been sharpened. Refer to owner’s manual for sharpening instructions.|
|SerVue™ Touchless Refrigerated Slide-In Unit||Standard||4 years (Compressor Only)|
|Toasters: JT1, JT1H, JT1B, JT1BH||Standard||2 years (Excludes: Heater Tubes)||No warranty for glass damage Carry In Only for Service|
|Toasters: All other models||Standard||2 years (Excludes: Heater Tubes)||No warranty for glass damage|
|V-Class Custom||2 years||2 years|
|ITEM||UNIT WARRANTY PERIOD||WARRANTY NOTE|
|Lifetime Warranty Products:||Lifetime¹||Kool-Touch, non-stick coatings, and silicone handles are not covered by Lifetime Warranty. See footnote|
|NSF Certified One-Piece Dishers|
|NSF Certified One-Piece Spoodle Utensils|
|NSF Certified Heavy-Duty Spoons with Ergonomic Handle|
|NSF Certified Heavy-Duty Basting Spoons|
|Heavy-Duty Turners with Ergonomic Handle|
|Heavy-Duty One-Piece Ladles|
|Nylon and Stainless Steel Handle Whips|
|Classic Select® Cookware|
|Miramar® Display Cookware|
|EverTiteTM Riveting System – Only Original Purchaser|
|Super Pan V® Steam Table Pans|
|Traex® Non-Skid Round Trays|
¹ Service option is not available for this product. Vollrath will offer product replacement at no charge.
** Optional 2 Year Warranty on select products available for purchase. This would extend the standard warranty against defects in materials and workmanship for a second year.
Unit – is the entire product, as a whole.
Replacement Parts – These are not wear parts.
Wear Parts – These parts will wear out over time and are not covered by warranty.
|Acrylic Safety Guards (hanging or mounted styles only)||Not Covered|
|Calibration and Set Up of Gas Equipment|
|Cutting Board Surfaces|
|Glass components including but not limited to items such as breath guards, induction ranges, display cases, and oven doors.|
|USB Flash Drives, USB port and USB port cover for 4-Series Countertop Induction Ranges|
|Temperature Probe Port and Temperature Probe Port Cover for 4-Series Countertop Induction Ranges|